Making a Positive Impression

Learning Objectives

By the end of this course, you will be able to

 • Understand the importance of making a good first impression

 • Describe how to prepare for unexpected employer contact

 • Explain how to reply to job contact initiated through email and by phone

 • Describe how to use a phone interview to land an in-person interview

 • Use your appearance to make a positive impression

 • Explain how to behave when you arrive at an interview

 • Describe how to shake hands properly

 • Understand how body language impacts communication

 • Describe how to act professionally during an interview

 • List common interviewing mistakes

 • Explain how to behave during lunch and video interviews